FREQUENTLY ASKED QUESTIONS
Products
Yes. Our retail store is located at our production facility in Plantagenet. Most of our products are available there, with the exception of certain items that must be ordered in advance.
Store Hours:
Monday to Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
Store Hours:
Monday to Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
Not all of our products are available in grocery stores. Product selection varies by retailer. Visit our Store Locator to find products available near you.
Some products, such as our baked beans, spaghetti sauce, and chili, are available refrigerated. However, most of our products are frozen on the same day they are made to preserve freshness and quality.
We do not specialize in manufacturing products specifically for food allergies or intolerances. However, we do offer certain gluten-free, lactose-free, vegetarian, peanut-free, and other specialty options.
Important: Although we take every precaution to minimize the risk of cross-contamination, allergens are present in our kitchen.
Important: Although we take every precaution to minimize the risk of cross-contamination, allergens are present in our kitchen.
Our production schedule is nut-free and peanut-free. However, we are not a certified nut-free or peanut-free facility.
You can download our complete product list in PDF format or browse our products in the Shop and Catering sections of our website.
To learn how to organize a fundraising campaign with La Binerie, visit our Fundraising section, where you’ll find all the details about the process, available products, and steps to get started.
Orders & Pickup
Our prepared products are generally available at all times in our store. However, for large orders, we recommend contacting us in advance so we can reserve the products for you.
For items such as sandwiches, buffets, and salads, we recommend placing your order at least 48 hours in advance.
For items such as sandwiches, buffets, and salads, we recommend placing your order at least 48 hours in advance.
Our minimum lead time is 48 hours. However, to ensure product availability and secure your preferred date, we recommend ordering at least one week in advance.
You can place an order:
Directly online through our website
By phone : 613-673-4383
By email: info@binerie.com
Directly online through our website
By phone : 613-673-4383
By email: info@binerie.com
Yes. Orders can be scheduled in advance for the date of your choice.
Delivery
Yes. We offer delivery services throughout Prescott-Russell, Ottawa, Gatineau, Petite-Nation, and Grenville.
Delivery fees vary depending on your location and the size of your order.
No. Your order can be left at your door. However, we recommend retrieving it as soon as possible to maintain the quality and temperature of the food.
Group Meals & Events
Yes. We offer a variety of options for groups of different sizes, whether for meetings, fundraisers, celebrations of life, or family gatherings.
Yes. We can provide on-site service for certain cold meal offerings at funerals and other family events.
We recommend booking as early as possible to ensure your preferred date is available.
No. We do not offer full-service catering for weddings, banquets, galas, or events requiring complete catering services.
General
Our production facility and retail store are located in Plantagenet, Ontario.
Our products are also available at more than 200 retail locations throughout Prescott-Russell, Ottawa, and Gatineau.
Our products are also available at more than 200 retail locations throughout Prescott-Russell, Ottawa, and Gatineau.
No. We are a family-owned agri-food business specializing in the preparation of homemade-style meals and traditional comfort foods. While we operate a retail store at our production facility in Plantagenet, we do not offer dine-in service.
Monday to Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
We accept cash, debit and credit card payments.
Still have questions?
Our team is always happy to help. Contact us with any questions about our products, services, or your order, and we’ll be happy to assist you.